Frequently Asked Questions

Standard torsion springs typically last 10,000-15,000 cycles, which translates to roughly 7-12 years for an average household that opens the door 2-4 times daily. However, several factors can shorten this lifespan including extreme temperature fluctuations (common in Connecticut winters), lack of maintenance, and rust or corrosion. Warning signs that your springs need replacement include: the door feels unusually heavy when lifting manually, the door doesn't stay open when released halfway, you hear loud squeaking or grinding noises, visible gaps in the spring coils, or the door opens unevenly. Never attempt to replace springs yourself as they're under extreme tension. Our technicians can replace springs in about an hour and we use high-cycle springs rated for 25,000-50,000 cycles for longer life.

Yes, Garage Door Orange provides 24/7 emergency garage door service throughout Orange, New Haven, and surrounding Connecticut communities. We understand that garage door emergencies don't wait for business hours – whether your car is trapped inside, your door is stuck open creating a security risk, or a spring broke leaving your door inoperable, we're here to help. Our emergency response time averages 30 minutes or less. We don't charge extra for nights, weekends, or holidays. Our trucks are fully stocked with common parts, so most emergency repairs can be completed in a single visit. Simply call 1-475-445-2337 any time, day or night, and our dispatcher will send the nearest available technician to your location.

Our comprehensive garage door maintenance tune-up includes a 25-point inspection and service to keep your door operating safely and smoothly. This includes: visual inspection of all hardware and components, lubrication of springs, rollers, hinges, and tracks with professional-grade lubricant, tightening of all bolts and brackets, testing and adjustment of door balance, inspection and testing of safety reversal system (photoelectric sensors and auto-reverse), adjustment of travel limits and force settings, inspection of weather seals and replacement if needed, cleaning of tracks and sensors, testing of opener chain/belt tension, battery backup system check (if equipped), and a complete safety test. We recommend annual maintenance to extend the life of your door and prevent costly emergency repairs. Maintenance customers also receive priority scheduling and discounts on any needed repairs.

Deciding between repair and replacement depends on several factors. Consider replacement if: your door is more than 15-20 years old, you're experiencing frequent breakdowns (more than 2-3 repairs per year), repair costs exceed 50% of a new door's cost, the door has significant structural damage or warping, you want to improve energy efficiency or curb appeal, or safety features are outdated or non-functional. Repairs make more sense if: the door is less than 10 years old, damage is isolated to one component (like springs or opener), the door structure is sound and panels aren't warped, and you're satisfied with the door's appearance and insulation. During our free estimate, we'll honestly assess your situation and provide options for both repair and replacement, including the pros, cons, and costs of each approach. We never push unnecessary replacements – our reputation depends on honest recommendations.

Garage Door Orange installs and services all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Northwest Door, Raynor, and Martin Door. For garage door openers, we work with LiftMaster, Chamberlain, Genie, Craftsman, and Linear. We're factory-trained and authorized to install Clopay and LiftMaster products, which means we have access to parts, training, and warranty support directly from the manufacturer. Whether you need a repair on an existing door of any brand or want to install a new door, we have the expertise and parts to help. We also offer a wide selection of door styles including traditional raised panel, carriage house, contemporary/modern, and custom designs in steel, aluminum, wood, and composite materials.

Garage Door Orange proudly serves Orange, CT and surrounding communities throughout New Haven County. Our service area includes: Orange, New Haven, West Haven, East Haven, Hamden, North Haven, Wallingford, Meriden, Middletown, Durham, and Guilford. We're a locally owned and operated company that has served this region for over 20 years. Our technicians live in the communities we serve, so we understand local building codes, HOA requirements, and the specific challenges of Connecticut weather on garage doors. Whether you need emergency service at 2 AM or want to schedule a routine maintenance appointment, we're your neighbors and we're here to help.

Yes, all Garage Door Orange services come with comprehensive warranties. For repairs, we offer a 1-year warranty on parts and labor – if the same part fails or our workmanship is at fault, we'll fix it at no charge. For new garage door installations, you receive the manufacturer's warranty on the door itself (typically 10-15 years on sections and lifetime on hardware) plus our 1-year labor warranty. New garage door openers come with the manufacturer's warranty (LiftMaster offers lifetime motor and 5-year parts) plus our installation warranty. We also offer our exclusive Lifetime Warranty on select premium installations, which covers parts and labor for as long as you own your home. All warranties are transferable if you sell your home, adding value to your property. We stand behind our work – that's why over 7,400 customers have trusted us with their garage doors.